Terms of Service.

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of Packman's websites, applications, storefronts, fulfillment services, and related products (collectively, the "Service"), operated by Packman ("Packman", "we", "us"). By creating an account or using the Service, you agree to these Terms.

1. Your account

You must be at least 18 years old and legally able to enter into a binding agreement to use the Service. You are responsible for your account, your users, and all activity under your account. Keep your credentials secure and notify us immediately of any unauthorized access.

2. Plans and billing

Paid plans are billed monthly or annually in advance. Fees are non-refundable except where required by law. We may change fees with 30 days' notice. You authorize us to charge your payment method on file for all fees and any applicable taxes.

3. Storefronts and content

You own the products, content, and trademarks you add to your Packman store. You grant Packman a limited license to host, display, and distribute this content solely to operate the Service.

You are responsible for ensuring your products and content comply with applicable laws, including consumer protection, intellectual property, and local import/export regulations.

4. Fulfillment services

Where you use Packman's fulfillment services, you appoint Packman as your limited agent to receive, store, pack, and ship your products on your behalf. Risk of loss for inventory in our warehouses is covered by our standard storage insurance, subject to the limits stated in your plan.

4.1 Prohibited items

You may not ship illegal items, hazardous materials, counterfeit goods, or any item restricted by our carriers or destination countries. A current list is maintained in the seller dashboard.

5. Payments to sellers

Order proceeds are credited to your Packman balance once a payment processor has cleared the transaction. Payouts are made to your designated bank account according to the cadence in your plan (typically every 2 weeks for Growth and Scale, weekly for Starter).

6. AI features

The Service includes AI-generated content (photos, videos, captions, ads). You are responsible for reviewing AI-generated content before publishing it to your customers. Packman does not guarantee accuracy, suitability, or the absence of similar content elsewhere.

7. Acceptable use

• Do not attempt to disrupt the Service, bypass rate limits, or reverse-engineer Packman systems.
• Do not use the Service to send unsolicited messages or to defraud buyers.
• Do not resell the Service or Packman infrastructure to third parties without a written partner agreement.

8. Termination

You can cancel your account at any time from the dashboard. We may suspend or terminate accounts that violate these Terms, fail to pay, or create risk for buyers or for Packman. On termination, we will make your data available for export for 30 days.

9. Liability

To the fullest extent permitted by law, Packman's aggregate liability to you for any claim arising out of the Service is limited to the amounts paid by you to Packman in the 12 months preceding the claim. Packman is not liable for indirect, incidental, or consequential damages.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Dubai, unless otherwise required by mandatory law in your jurisdiction.

11. Changes to these terms

We may update these Terms from time to time. If changes are material, we'll notify you by email or in-product at least 30 days before they take effect.

12. Contact

Questions about these Terms? Email [email protected].